Terms and Conditions

Utsav Parivaracha, Mahotsav Bakishahcha Offer

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    Promotion
    This limited-period promotional offer, namely "UTSAV PARIVARACHA, MAHOTSAV BAKISHAHCHA OFFER 2026" ("Promotion"), is organised by SAPAT INTERNATIONAL PVT. LTD. ("Company") and is available to eligible consumers through the following website: Promotion Website: https://utsavparivar.sapattea.com/ The terms and conditions of this Promotion ("Promotion Terms") are available at: Terms and Conditions Website: https://sapat.com/utsavparivaracha.html
    The Promotion shall be applicable only to Consumers who purchase Sapat Parivar Family Blend Tea in 250g and 500g carton packs containing the promotional QR code, strictly for their personal or household use and not for resale, commercial purposes or any other unauthorised purpose. The Company reserves the right to reject or disqualify any participation found to be in violation of this condition, subject to applicable laws.
    Consumers who scan the QR code printed on the coupon inside the eligible pack and successfully complete the registration process by providing the required details shall be eligible to receive a guaranteed cash reward ranging from Rs. 10/- to Rs. 500/-, as displayed after scanning the QR code, subject to these Promotion Terms.
    The consumer must complete the required claim and verification process within the specified time to receive the reward.

    Company
    This Promotion is organised and conducted by SAPAT INTERNATIONAL PVT. LTD., having its registered office at 201, TV Industrial Estate, 248-A, S. K. Ahire Marg, Behind Glaxo Lab, Worli, Mumbai – 400030, Maharashtra, India (hereinafter referred to as the "Company").

    Promotion Period
    The Promotion shall commence at 00:00:00 hours Indian Standard Time ("IST") on 1st November 2026 ("Start Date") and shall remain valid until 11:59:59 p.m. IST on 31st March 2027 ("End Date").
    The Company reserves the right to extend, suspend or terminate the Promotion, subject to applicable laws. Any such change shall be communicated through the Promotion Website or other appropriate means.

    Promotion Territory
    This Promotion shall be valid only for eligible consumer purchases made within the State of Maharashtra, India ("Promotion Territory"). Only residents of Maharashtra shall be eligible to participate in this Promotion, subject to the other eligibility conditions mentioned in these Promotion Terms.

    Eligibility
    By scanning the QR code on the promotional coupon, submitting the required details and participating in the Promotion, the consumer agrees to the following conditions:

    • a. The consumer must be legally capable of entering into a binding agreement.
    • b. The consumer must not be prohibited by law from participating in this Promotion.
    • c. The consumer must be at least 18 years of age at the time of participation.
    • d. The consumer must be a resident of Maharashtra, India.
    • e. The consumer must not be an employee, distributor, dealer, agent or retailer of the Company. Immediate family members of such persons shall also not be eligible to participate.
    • f. The consumer must purchase the eligible Sapat Parivar Family Blend Tea 250g or 500g Promotional Pack for personal or household consumption and not for resale.
    • g. Only promotional packs containing valid QR codes issued for this Promotion during the Promotion Period shall be eligible.
    • h. The consumer must read and agree to these Promotion Terms before participating. If the consumer does not agree to these terms, they must not participate in the Promotion.
    • i. The consumer must read the Privacy Policy available on the Promotion Website and provide the required consent for the collection and processing of personal information, as applicable under law.
    • j. The consumer shall be required to provide the following details to participate and claim the reward:
      • Full Name
      • Mobile Number
      • Email ID
      • Complete Address, including Landmark and PIN Code
      • Shop Name (Optional)
    • k. The consumer can view the reward by scanning the QR code and may claim it by completing the registration and verification process on the Promotion Website.
    • l. The consumer shall be responsible for providing correct and complete information during registration and reward claiming.
    • m. If the consumer allows another person to access or use their registered account, the consumer shall remain responsible for activities carried out through that account, subject to applicable law.
    • n. Only consumers who fulfil all the above conditions shall be considered eligible to participate in this Promotion ("Eligible Consumers").

    Privacy and Data Collection
    The Company may collect, store and process the consumer's personal information for the purpose of managing this Promotion, verifying eligibility, processing reward claims and delivering rewards.
    The consumer's personal information shall be handled in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, where applicable, the Digital Personal Data Protection Act, 2023, and other applicable data protection laws in India.
    The consumer is advised to read the Privacy Policy available on the Promotion Website before submitting any personal information.

    Participating in the Promotion
    Consumers wishing to participate in this Promotion must scan the QR code printed on the promotional coupon inside the eligible Sapat Parivar Family Blend Tea 250g and 500g packs and follow the steps given below:

    • Promotional coupons will be available inside the eligible Parivar Family Blend Tea 250g and 500g packs.
    • Scan the QR code printed on the coupon inside the pack.
    • After scanning the QR code, the reward details will appear on the screen.
    • If the consumer wishes to claim the displayed reward, they must click on the "Claim" button, enter the required details, complete the necessary steps and submit the claim.
    • After successful submission and verification of the claim, a Company representative may contact the consumer regarding the reward.
    • The bumper prize, if applicable, will be delivered to the consumer's registered residential address within 30 days after successful verification and approval of the claim.
    • Winners of bumper prizes may be required to submit the original promotional coupon to the Company for verification and collection of the gift. The gift will be handed over only after the required verification is completed.
    • Once a QR code has been successfully scanned and registered, it cannot be used again.
    • The coupon code must be redeemed within 15 (fifteen) calendar days from the date of scanning. Any coupon not redeemed within this period will automatically expire and will not be eligible for a reward claim.
    • The reward under this Promotion cannot be combined with any other offer or promotional scheme of the Company.
    • The quality, guarantee and warranty of gift items, wherever applicable, shall be governed by the respective manufacturer's terms and conditions. Any applicable statutory rights of the consumer shall remain unaffected.
    • Participation in this Promotion is voluntary. Consumers may choose whether or not to participate, subject to these Promotion Terms.

    Specific Terms And Conditions

    1. These Promotion Terms shall be read in conjunction with the Company's Conditions of Use and Sale and Privacy Policy. By accessing, registering for, or participating in the SAPAT UTSAV PARIVARACHA, MAHOTSAV BAKISHAHCHA OFFER 2026 ("Promotion"), the Consumer acknowledges that they have read, understood and agreed to be bound by these Promotion Terms, as well as the Company's applicable Conditions of Use and Sale and Privacy Policy.
    2. Participation in the Promotion and successful completion of the prescribed participation and claim procedures shall make the Consumer eligible to receive the applicable reward, subject to verification and compliance with these Promotion Terms.
    3. The reward allocated to a Consumer under the Promotion shall be final and binding, subject to successful verification of the Consumer's eligibility. The Consumer shall not be entitled to demand or claim an alternative reward, substitution or exchange of the allocated reward for any reason whatsoever.
    4. Upon being declared eligible for a reward, the Consumer may be required to complete certain formalities, provide additional information or undertake such other steps as may be prescribed by the Company for claiming or receiving the reward. Failure to complete such requirements within the stipulated timeframe or failure to comply with these Promotion Terms may result in forfeiture of the Consumer's entitlement to the reward.
    5. The reward shall be awarded only to the eligible Consumer and shall be strictly non-transferable. No request for transfer of the reward to any other individual shall be entertained by the Company.
    6. A Consumer's participation in the Promotion shall be deemed withdrawn if the underlying purchase transaction is cancelled, whether by the Consumer, the Company or the seller of the Product, or if the purchased Product is returned by the Consumer. In such circumstances, where a reward has already been credited or provided to the Consumer, the Company reserves the right, subject to applicable law, to recover the value of such reward or adjust the same against any refund payable to the Consumer.
    7. Each Consumer shall be entitled to scan a maximum of four (4) valid promotional coupons using the same registered mobile number during the Promotion Period.
    8. In the event that a Consumer wins a cash reward, the Company shall endeavour to transfer the applicable reward amount within three (3) to five (5) working days from the date of successful submission of the claim and verification of the Consumer's details. The reward amount shall be transferred to the UPI ID or bank account details provided by the Consumer during registration or through the prescribed claim process, subject to successful verification.
    9. In the event that a Consumer wins a gift or physical reward, the Company shall arrange for delivery of the applicable gift to the Consumer's registered residential address within thirty (30) days from the date of successful verification of the Consumer's claim and eligibility.
    10. The Company shall endeavour to process cash rewards within three (3) to five (5) working days and arrange delivery of physical gifts within thirty (30) days following successful verification of the Consumer's claim and eligibility. In the event of any delay, the Company shall endeavour to inform the concerned Consumer accordingly.
    11. The Company reserves the right to amend, modify, supplement, vary or withdraw any provision of these Promotion Terms, or replace the Promotion, in whole or in part, with another offer or promotion, whether similar or otherwise, subject to applicable laws and regulatory requirements. Any such amendment or modification shall be communicated through appropriate channels, wherever required under applicable law.
    12. The Company reserves the right to modify, suspend or cancel the Promotion, to the extent permitted under applicable law, in the event of circumstances beyond its reasonable control, including but not limited to viruses, worms, bugs, technical failures, unauthorised human intervention or any other event that may compromise the administration, security, integrity or fairness of the Promotion. The Company may also withdraw or discontinue the Promotion in accordance with applicable law.
    13. The Company shall not be responsible for: (a) Any printing, typographical or other errors or omissions associated with the Promotion; (b) Any damage to the Consumer's or any other person's computer, mobile device or other equipment arising from the downloading of materials or participation in the Promotion; (c) Any loss or damage suffered by a Consumer in connection with participation in or availing of the Promotion, except to the extent arising from the Company's negligence, wilful misconduct or other circumstances for which liability cannot be excluded under applicable law; or (d) Any technical malfunction, network interruption, unauthorised human intervention or other circumstances beyond the Company's reasonable control affecting the administration or participation in the Promotion.
    14. The reward awarded under the Promotion shall not be exchangeable for cash or any other alternative reward, except where expressly provided under these Promotion Terms or required under applicable law.
    15. The Promotion cannot be combined or clubbed with any other offer, scheme or promotion of the Company. Where a Consumer is eligible to receive rewards under more than one offer or scheme, the Consumer shall be entitled to avail of the reward under only one such offer or scheme, as applicable.
    16. The Consumer shall be solely responsible for any applicable taxes, duties or other statutory levies arising from or in connection with the receipt of any reward under this Promotion. The Company shall not be responsible for the Consumer's individual tax liabilities, subject to its obligations under applicable law. Consumers are advised to consult their respective tax advisors regarding their tax obligations.
    17. Any query, complaint or issue relating to the Promotion or the rewards shall be communicated to the Company's Consumer Care Department during the Promotion Period through the contact details provided in these Promotion Terms. Any communication received after the expiry of the Promotion Period shall be dealt with in accordance with the applicable grievance redressal requirements and statutory limitation periods.
    18. To the fullest extent permitted under applicable law, the Company and its affiliates, directors, officers, employees, representatives and agents shall not be liable for any loss or damage arising out of or in connection with participation in the Promotion or the receipt, use or enjoyment of any reward, except where such liability cannot be excluded under applicable law. Nothing in these Promotion Terms shall exclude or restrict any statutory rights or remedies available to the Consumer under applicable law.
    19. Nothing contained in these Promotion Terms shall be construed as an obligation or commitment on the part of the Company to conduct any future promotion, offer, scheme or contest of a similar or different nature.
    20. The Company reserves the right to disqualify any Consumer from participating in the Promotion or claiming a reward if the Company reasonably determines that such Consumer has engaged in fraudulent, dishonest, deceptive or unauthorised activities, or has otherwise violated these Promotion Terms.
    21. Any images or representations of the prizes displayed in newspaper advertisements, posters, television commercials, promotional materials, product packaging or any other communication relating to the Promotion are for illustrative and representational purposes only. The actual prize may differ in appearance, make, model, colour or specifications, as applicable.
    22. Participation in the Promotion is entirely voluntary. No Consumer shall be under any obligation to participate in the Promotion. The Promotion shall be conducted on a best-effort basis, subject to these Promotion Terms and applicable laws.
    23. Any person who accesses, registers for or participates in the Promotion shall be deemed to have read, understood and accepted these Promotion Terms.
    24. Once a promotional QR code has been successfully scanned and the reward result has been generated, the result shall be final and cannot be changed, modified or reassigned, except in the event of a technical error, fraud or other circumstances requiring correction under applicable law.
    25. In the event of any grievance concerning the quality, performance, warranty, guarantee or other product-related aspects of a physical prize, the Consumer may contact the respective manufacturer or authorised service provider, as applicable. The Company shall not entertain requests for changes in the make, model, colour, specifications or other characteristics of the prize, subject to any rights or remedies available to the Consumer under applicable law.

    Intellectual Property Rights (IPR)
    All intellectual property rights relating to the Promotion, including but not limited to trademarks, logos, brand names, designs and service marks, shall remain the exclusive property of the Company or their respective owners.
    The Consumer shall not acquire any ownership, licence or other rights in such intellectual property by participating in the Promotion. No intellectual property rights are transferred or licensed to the Consumer under these Promotion Terms.

    General T&Cs

    • No queries, claims, disputes, complaints or grievances shall be entertained by the Company after 60 days from the date of the closure of the Promotion. The Consumer may get in touch with our Customer Care No. 022 2494 6426.
    • Any person accessing the Promotion Website from outside India shall do so at their own initiative and shall be responsible for complying with the applicable laws and regulations of their respective country. The Company shall not be responsible for any violation of local laws by such person.
    • The operational part of the Promotion like redemption of prizes & dispatches shall be managed by the Company.
    • Company accepts no liability, whether jointly or severally, for any errors or omissions, whether on behalf of itself or third parties about the rewards.
    • The Company is not responsible for any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination thereof, or any other technical failures including any damage to Consumer's or any other person's mobile handset or computer related to, or resulting from, participation in this Promotion or the downloading of any materials related to this Promotion
    • The Company, its directors, agents, distributors and retailers cannot replace any lost, stolen or damaged Prize(s) and reserve the right to withdraw or amend any details and/or prices without notice.
    • Consumers are responsible for providing accurate and up-to-date information during participation. The Company is not responsible for any incorrect information provided by the Consumers.

    Limitation of Liability

    1. The Consumer agrees to indemnify and hold harmless the Company, its directors, officers, employees, agents and affiliates against any claims, damages, losses, liabilities, costs or expenses, including reasonable legal fees, arising directly from the Consumer's fraudulent activities, wilful misconduct, misrepresentation or violation of these Promotion Terms.
    2. To the fullest extent permitted under applicable law, the Company, its directors, officers, employees, representatives and agents shall not be liable for any indirect, incidental or consequential loss or damage arising out of or in connection with participation in the Promotion or the use of any reward.
    3. Nothing contained in these Promotion Terms shall exclude or limit any liability of the Company or any statutory rights or remedies of the Consumer that cannot be excluded or limited under applicable law.

    Dispute And Governing Law
    These Promotion Terms shall be governed by and interpreted in accordance with the laws of India.
    Subject to applicable laws, the courts of competent jurisdiction in Mumbai, Maharashtra, shall have exclusive jurisdiction over disputes arising out of or in connection with this Promotion.
    Nothing in this clause shall restrict any statutory rights or remedies available to Consumers under applicable law.

    Electronic Record And Signature
    This document constitutes an electronic record under the Information Technology Act, 2000, and the rules and regulations made thereunder, as amended from time to time.
    This electronic record is generated by a computer system and does not require any physical or digital signature for its validity, subject to applicable laws.